Refund and Cancellation Policy
This policy explains how cancellations, refunds, and disputes are handled for services provided by Click Intelligence pty Ltd.
1. Subscription services
- Monthly subscriptions can be cancelled at any time by contacting us via email.
- The service will remain active until the end of the current billing period. No partial refunds are provided for the current billing period.
- If you cancel, you will not be charged for subsequent billing periods.
2. Project-based services
- Deposits paid for project-based services are non-refundable unless the project is cancelled by Click Intelligence pty Ltd.
- If the client cancels a project after work has commenced, the client remains liable for fees for work completed and expenses incurred up to the cancellation date.
- Refunds for project services, if any, are considered on a case-by-case basis and will be issued to the original payment method.
3. Refund process
To request a refund, please email us at contact@clickintelligence.example with your invoice number, date of payment, and reason for the request. We will review your request and respond within 10 business days.
4. Disputes and chargebacks
We encourage customers to contact us directly before initiating a payment dispute or chargeback. We will work with you to resolve any concerns. If a chargeback is initiated, we reserve the right to suspend services until the dispute is resolved.
5. Processing of refunds
Approved refunds are processed to the original payment method (credit card, WeChat Pay, or other method used for the transaction). Refund processing times may vary depending on the payment provider and are typically completed within 5 to 10 business days.
6. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a revised effective date.
7. Contact us
Click Intelligence pty Ltd
Level 5, 123 Collins Street, Melbourne, Victoria 3000, Australia
Email: contact@clickintelligence.example
Phone: +61 3 9000 1234